Hp laptop stuck on welcome screen. Mar 20, 2020 · 03-20-2020 12:38 PM. NO -- as the Stream will NOT do a factory reset due to insufficient storage space. I've tried all the windows offered solutions on line but still - 7482865. 3) Plug in the DC power adapter (leave the battery out for now) 4) Press the power button. Increasing the efficiency of the notebook to reduce heat. Press or click the Power button in the lower-right corner of the Welcome Screen. Microsoft is working on a solution. Press or click the Restart option. 6) Try to turn on the computer. Follow the on-screen instructions to perform System Test >> Quick test. Here's how: Shut down your Surface. Boot to the Advanced Start-up Options Menu - see Option 5 on the link below for details on accessing this. 4-Press and hold the power button for 30-40 seconds. To determine what is causing the failure, try to isolate the problem by: Performing a memory self-test. Is Apr 24, 2024 · Step 1: Restart your laptop and repeatedly press the "Esc" key. Oct 3, 2020 · Performed a windows update a few days ago, and now when I boot the PC, it gets stuck on the loading screen with the HP logo - no spinning loading wheel or any indication the computer's doing anything. Jan 11, 2024 · It might be possible that the power source (battery) is creating this problem. To perform a power reset on a laptop with a removable battery, use the following steps: Turn off the computer. If you CAN, to find out the problem, you would need to be able run hardware diagnostics by pressing the Esc key repeatedly and Jul 25, 2019 · Step 1: Firstly, click on the Power button present on the Welcome screen's bottom left. They are running Windows 10 x64 - 1809 and the last time it happens was after installing the "2019-12 Cumulative Update for Windows 10 Aug 4, 2017 · Press the power button to turn on the computer, and immediately press Esc repeatedly, about once every second, until the Startup Menu opens. When I rebooted the computer the screen was stuck on "restarting". Feb 23, 2015 · After you have finished troubleshooting, follow these steps to reset the computer to start as usual: 9. Click MiniTool Power Data Recovery in the main interface of MiniTool PE Loader to get its main interface. connect the disk-drive as a "secondary" disk-drive in some other computer. Startup Repair. Nov 10, 2018 · My laptop was doing an update when I must of shut it down quick and now it’s stuck in a loop on the start up screen, it shows the HP logo, then it says it’s trying to restore windows then flashes back to the HP logo and repeats itself. Apr 12, 2021 · 744. Reconnect the power source and battery, and then try booting the laptop again. Feb 24, 2018 · Click here to work on the black screen issue and then use the below steps to fix the fan: Updating your Notebook computer BIOS. 3) press the Function key for testing the hard drive (usually F2) and let it run. Oct 25, 2021 · That's it. 1-Power off your laptop. 2) Unplug all the Adapter and peripherals connected. Learn more. Alternatively, you can click Or, let HP detect your product to have your computer information detected for you. I've tried control, alt, delete. Remove the battery from it. Press and hold the Power Button on your laptop for 5 - 10 seconds to perform a hard shut down. Oct 7, 2023 · 8,189 291 312. This is where is gets and stays stuck. Method 5. Tried the turn off and on 3 times to get to the boot recovery mechanism, but after 3 off/on cycles, the normal HP screen comes up. Jun 19, 2013 · Try a hard reset as follows: 1) Remove the battery and unplug the DC power adapter. Mar 20, 2024 · Windows update impacting certain printer icons and names. Next - Press and Hold the Power button for 15 seconds to Hard Reset. But I’ve found a solution that worked for my Envy, what you want to do is hold down the power button for 15 seconds then after the screen shuts off wait for a few and press the power button back on. Method 4. I wound up pulling the memory modules and booting the computer without them. Do this twice. Feb 19, 2022 · Reboot the computer, and it will display the usual Windows install screen, but at the bottom left, you can click on the Repair this PC option. no reaction. Wait while HP Recovery Manager prepares the computer for recovery and copies the files to the hard drive. any help would be greatly appreciated. 1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. Do NOT hold the key down, just press it over and over. Then, reinsert the battery (if applicable) and plug in the power adapter. 5-Reconnect the cables and try to power on your computer. @Kanha0075. Start your Surface by using a USB recovery drive. Product: EliteBook 840 G5 and G6. I am Dave, an Independent Advisor, I will help you with this . If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". May 18, 2020 · Be alert for scammers posting fake support phone numbers and/or email addresses on the community. This will open a menu where F2 System Diagnostics is an option. Press Windows key + R and enter services. Dec 15, 2016 · If you experience a black screen or blue screen with HP logo, the problem could be with one of the sticks of memory or with one of the memory slots. Sep 17, 2017 · Performing Bios Defaults: Turn off the computer and wait five seconds. Restart your computer and start pressing the F8 key on your keyboard. Disconnect from the internet. Choose F2 to open System Diagnostics. Power the computer back on. Press and hold the volume-down button while you press and release the power button. Windows Startup Repair: Nov 3, 2022 · I've tried to back out and restart but it always gets stuck at the same spot. Use the arrow keys to select Yes, then press Enter when asked to Exit Saving Apr 25, 2021 · 04-25-2021 09:05 AM. First, that model does not have a hard drive; instead, it has a memory stick con Mar 9, 2017 · Like many people on here, my laptop has stopped going beyond the welcome page with the pretty photos - but the space to put in login details hasn't appeared. To fix this issue, be sure to temporarily disable your Wi-Fi and check if that solves the problem. Try turning on the laptop again. I clicked restart and it got stuck on the blue screen that said restarting with the white dots going on a circle. Oct 31, 2020 · or. Keep pressing the key until the diagnostics menu is displayed. View the video and refer to the steps to learn how you can reset your HP laptop computer. Try hard restart/hard reset. Feb 26, 2022 · disconnect the power-cord. 5. 3) Remove the Battery. Diagnostic tests indicate that there are no errors but am Jan 4, 2023 · To do this, make sure your PC is turned on. Your data are not lost! With the right commands you have full access to your personal files. You have to boot from the USB-Stick and therefore you have to go to to the BIOS. Click "Update". Start your PC, then repeatedly press the Esc key on the HP screen, then on the next screen press F9 and you should get a menu to boot from the USB directly. Mar 20, 2017 · Immediately after powering on start tappin the Esc key. Feb 17, 2024 · My laptop has been stuck on a black screen that says " Undoing changes made to your computer" and after 30 min so a blue screen pops up letting me know my computer requires a reset and that it ran into a problem. Nov 8, 2023 · 11-08-2023 08:33 AM. Step 2: Press "F2" to open the BIOS boot mode, and click the "Diagnostics" option. Learn how to check the video card, recover the BIOS, and reset Nov 27, 2022 · 11-30-2022 06:53 PM. Jan 29, 2017 · Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂 . I ended up holding the power button for 20 seconds and my laptop finally shut off. While there are options, the "Next" button is always grayed out, preventing me from further using the software no matter what button I press. Wait Feb 10, 2019 · 1. Then make the resulting . Select Recover without backing up your files, and then click Next. To assist better: Nov 15, 2023 · Be alert for scammers posting fake support phone numbers and/or email addresses on the community. . Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Operating System: Microsoft Windows 10 (64-bit) Envy x360 will not get past the HP or Diagnostic screens. All the suggestions on here say to start in safe mode or go To work around this issue, follow these steps: Press and hold the Shift key. Selecting power save settings to shut off your computer May 8, 2023 · Switch on the system with power button - Click power and release (as for normal boot) System switches on, monitor active, mouse and keyboard responsive. 10 from a bootable flash drive (32 GB) made using Rufus 3. F9 Boot Device Options. **Click Accept as Solution on a Reply that solves your issue**. Remove laptop battery. Oct 16, 2017 · Try restoring the BIOS to default and check if it helps. F2 System Diagnostic. Jun 29, 2022 · How To Fix Windows 10/11 Stuck on Welcome screen [3 METHOD 2022] | Stuck On Login Screen Laptop/PC. Laptop is HP Pavilion dv6 Notebook PC (Intel Core i7) with BIOS (Version F. May 25, 2021 · On the Welcome screen, click Next. Jan 6, 2019 · Step 1 Hard Reset -. CTRL+ALT+DEL does work Apr 6, 2018 · Lets's reset a laptop. ***Click the "YES" button if you think this response was helpful. Enclosed is a screenshot of the page. Step 2. Remove and unplug any external periferals and accessories. Boot your system in Clean Boot mode. May 10, 2013 · Last night it was working perfectly and then when I tried to turn the computer on, it loaded and went to the startup screen with the microsoft logo and from there it got stuck. 5) Plug-in the Adapter and put the Battery back into the computer. Please post your positive or negative results here in your thread. Please help. I understand that you have an HP Notebook - 15-ac106na. 04-12-2021 10:26 AM. 2-Disconnect the power adapter and all other peripheral. Reinsert the battery. Mar 22, 2024 · Start Windows 10 in Safe Mode. 1) Shutdown the computer. Hold down the Power button for 30 seconds. I've selected F2 and conducted a Symptom Test for Boot Related Issue and PASSED, Hard Drive/SSD Test PASSED, Blue Screen with Errors PASSED, System Fast Test PASSED, and System Extensive Test PASSED. From ESC, F1 - F12, Enter, Space. for a laptop, remove the battery, and disconnect the "power-brick". Solution 2: Reset your Surface using a USB recovery drive. When the Properties window opens, set the Startup type to Disabled and click Apply and OK to save changes. External Monitor: Connect your laptop to an external monitor to see if the issue lies with the laptop screen itself. - 7610972. It says "your account requires a Windows Hello PIN" but the create pin button is not responsive, and there are no fields to type the pin in. Use the right arrow key to choose the System Configuration menu, use the down arrow key to select Boot Options, then press Enter. Dec 21, 2021 · Method 1. Restart the Windows Update service. 4) Press and hold down the power button for 15 to 20 seconds. Operating System: Microsoft Windows 10 (64-bit) We have several HP EliteBook's 840 G5 and G6 that get stuck on Sure Start after installing Windows updates. Dec 12, 2021 · Operating System: Microsoft Windows 10 (64-bit) I just reopened this to share how I got past the Logo (Hit ESC Key to enter setup) screen on my old HP Zbook. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings. Regards, Mar 21, 2023 · The first thing that you can try is to perform a cold restart. I have also tried: turning on/off fast boot in the Windows 11 control panel; turning on/off safe booting in BIOS settings; updating the BIOS for this machine according to the HP support; setting up the USB drive using an alternative to Rufus (I used Etcher) Sep 8, 2022 · Earlier today I had experienced an issue trying to open the Microsoft Edge browser on my system. In 90 % of the cases the automatic repair doesn't help. Choose "Repair your computer" > "Troubleshoot" > "Reset this PC" or "Refresh your PC. Turned off and on again quite a few times - nothing. Keeping notebook air vents clear and clean. Boot into Safe Mode and access System Restore from the Advanced Startup Options. Run the DISM command. Press once the power-on button to turn on the PC and wait if it will start now. So, you should also try the power reset option to check the solution for the HP laptop stuck on the loading screen issue. Plug in the AC Adapter ( leave the battery out for the moment ), start the notebook - hit enter 3 times and you should receive a 'halt code' - post back with this code. Feb 12, 2024 · Sometimes, keys being stuck or something pressing against the keyboard can cause booting issues. Dec 28, 2020 · On your Software and Drivers Download page, select your Operating System and and Version. Sep 30, 2019 · First:- Turn off the computer, press and hold the PWR button for 4 seconds. Nov 8, 2018 · Power on the laptop. physically remove the disk-drive. After the last Windows 10 update my HP Laptop is stuck at the Windows Welcome screen. Next, press the Ctrl + Alt + Delete combo on your keyboard. On the HP Customer Support page, enter your serial number, product number, or product name in the Search field and click Submit. GRUB {if flash drive is written in DD Image mode} when installing official Ubuntu 20. NO keyboard presses work. Oct 26, 2016 · To access the system recovery from "Just a moment"-screen: Push power button down for 5 seconds until the computer shuts down. Then, press and hold the power button for about 15-20 seconds. HP Support Agent. Apr 9, 2021 · 1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Especially for newer Laptops with built in battery. Ctrl + Alt + Delete is a Windows keyboard shortcut initially used to terminate unresponsive applications. According to users, Windows 10 gets stuck on the login screen because it’s trying to connect to your wireless connection. Press the power button for 15 seconds. Please try each option one at a time, then see of Windows will login correctly. Choose a restore point from a date before the power outage. Step 2: Tap on the Troubleshoot option present in the menu of Advanced Recovery Options displayed on screen. Then press the power on and immediately after that rapidly push the F11-key from the keyboard many times (on some models first ESC key and then F11 key many times). I went through all the recommended fixes but they did not work. This should force the sign-in screen to appear. exe in the Start Search box, and then press ENTER. Oct 20, 2017 · 1. 12. Disable Fast Startup. Hi @Shad5, Welcome to the HP Support Community. 2. Aug 29, 2020 · If you’re unable to use your Windows 10 PC because it’s stuck on the welcome screen or login page, check out five (5) ways to get it fixed. Now that you are in winRE, you will follow these steps to take you to safe mode: On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart. I read that the laptop for the last 3 days is stuck on 'configuring windows updates 74% complete'. I tried to hit F11 and do a diagnostic test but when it was finished it told me the computer was not able to restart because of memory or something like that. 1. The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. 4. As I understand the computer is powering on, however, doesn't boot into windows, And it turns off after a few seconds after it's turned on, Aug 14, 2023 · 9,016 323 351. View this video on YouTube. Check the documentation that came with your Jun 21, 2018 · Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Final thoughts. Dec 17, 2019 · Please try a hard reset on the computer -. Jan 20, 2019 · First:- Turn off the computer, press and hold the PWR button for 4 seconds. 3-If possible, remove the battery too. HP 15-DY2017DS Laptop, 15. @tobyt73. . If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. What you see is that the system has access to the Windows Recovery partition. I waited at least 10 minutes before pressing the power button to force the computer off. Aug 29, 2017 · Let me take a moment to thank you for posting on the HP Support Forums. 06-22-2018 08:56 PM. This will open a menu where you can select F2 for System Diagnostics to run the tests. This is a brand new HP laptop that I was setting up when it froze on the create pin screen. If you are prompted for an administrator password or for confirmation, type your password, or click Continue. Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE. Sep 12, 2010 · Now my laptop boots and shows the HP logo (blue circle, with the white letters HP in the center) in the center of the screen, with "Press the ESC key for Startup Menu" in the bottom left of the screen. F11 System Recovery. Product: HP ENVY x360 Convertible Laptop PC 15m-ed1023dx. Sep 28, 2023 · Hard Reset: Try performing a hard reset by disconnecting the laptop from the power source (if connected) and removing the battery (if possible). Start your laptop, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down. On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt etc. Run the System File Checker. May 12, 2022 · Do this twice. Repeat this process a few times until you see the "Preparing Automatic Repair" screen. I've gotten no where, can't do anything at all. Jan 16, 2020 · 01-16-2020 01:15 AM. I went to the power icon on the left bottom corner where you can power off, restart or put computer to sleep. Apr 13, 2023 · Here are some steps you can take to try and resolve the issue. If this doesn't work, press and hold the power button for 30 seconds to completely restart the computer. It got 2 graphics cards (that switch automatically depending on requirements). Force restart your laptop: Press and hold the power button for 10-15 seconds until your laptop turns off, and then turn it back on again. Oct 27, 2022 · Hi, I bought an HP laptop a couple of weeks ago. The problem is, when i leave my workstation and come back in about 30 minutes - 7258063. ' - do so. Then - Leave only keyboard and mouse connected, disconnect all externally connected. Click Skip when asked if you received a supplemental recovery USB drive from HP Support. I've also cut it back off to try to reboot. Method 7. Hi @4es, Welcome to the HP Support Community. there is a back arrow at the upper left corner of the page, but it is also not responsive. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu. Jun 18, 2020 · Solution 1 – Disconnect from the Internet. If the issue was a "stuck" BIOS update: Screen shows the BIOS update window with choices: cancel / update. Feb 20, 2024 · Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Allow your device to fully restart. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears. Unplug the AC adapter from the computer. I understand you are facing an issue with your laptop hinge 'broke. I understand you are facing an issue laptop screen is stuck at the welcome screen with your HP Product. Click the link on the search results page that matches your computer. I have tried running many CMD lines, but keep getting told by the computer that 'this drive/partition is write protected by BitLocker and you need a key to unlock it'. Item #8107982. Step 3: Select "System Tests," then click the "Fast Test" option. Jan 17, 2019 · This is how to fix a Windows Laptop that's stuck on the Login Screen or Login Wallpaper. i have no start button or anything else i could click on. This instructions in this video tutorial can be applied Mar 27, 2024 · Hi Dave, I disabled secure boot and as you can see in the picture usb is set to highest priority, I still can't boot from usb and it goes to hp logo again. No buttons I've pressed work. May 26, 2023 · Perform a hard reset: Shut down your laptop, unplug the power adapter, and remove the battery if it's removable. Level 1. I would run the command prompt and type: bcdedit. Method 3. Unfortunately, this message nearly always means that a recent Windows Update failed and Microsoft then tried to recover from that, but that failed, so it's trying over and over again -- and will never succeed because Windows Update got corrupted in the process. When the Surface logo appears, release the volume May 22, 2022 · Turn off the computer. Apr 12, 2024 · Connect the burned bootable drive to your PC that gets stuck on the welcome screen and boot from it by following: Boot from Burned MiniTool Bootable CD/DVD/USB Flash Drive. Process 3. Turn off your laptop. You will enter winRE. Method 2. Sep 7, 2016 · Shut down the notebook, unplug the AC Adapter and then remove the battery. Mar 27, 2021 · 1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Feb 26, 2018 · Welcome to this forum. Hi Guys, I have a problem with a specific type of HP model (see title). Category: 04-03-2023 11:09 PM. Aug 27, 2019 · First:- Turn off the computer, press and hold the PWR button for 4 seconds. Checking for loose memory modules. Not worry, I'll do my best to help you. Video of performing a power reset on your HP laptop with a removable battery . Wait several seconds; stare at it and contemplate actions. Mar 8, 2024 · F1 System Info. F7 HP Sparekey. Nov 23, 2021 · 11-24-2021 03:26 AM. Press the Shift key present on the keyboard and simultaneously tap on Restart in the menu present above the Power button. 08-15-2023 07:55 AM. " Follow the on-screen instructions. 6" Touch Screen, Intel® Core™ i3, 8GB Memory, 256GB Solid State Drive, Microsoft 365 Personal 1-Year Subscription, Wi-Fi 6, Windows® 10 Home. Tap F2 key and run the tests. Freezing like this is nearly always an indication of drive failure -- but there are two issues with this on a Stream. 2) Eventually, you will see an HP Startup Menu. Click here to learn more Oct 19, 2022 · In this video we are going to show you how to fix Windows 10 stuck at the welcome screen | Windows 10 Stuck on Welcome Screen or loading screen After login [ Mar 30, 2022 · Turn off the computer and wait five seconds. msc. Please click the purple/white "Thumbs Up" icon for every response that is helpful. Immediately after powering on start tapping the Esc key. In the Services window, locate the Credential Manager service on the list and double-click it to open its properties. Method 6. Jan 6, 2022 · This is where I get stuck as this loading screen continues forever. 3. disconnect the secondary disk-drive. May 30, 2024 · In this video, you will see how to fix an HP laptop with a black screen. devices such as Docking Station, USB storage devices, displays, and printers. As I thought this was a one-off issue, I thought rebooting the computer would solve the problem. Press and hold the power button for about 15 seconds. Jan 29, 2011 · Original title: welcome screen. run a full virus-scan on the entire disk-drive. open-up the computer. Dec 28, 2023 · In the Command Prompt window, type chkdsk /f /r C: and press Enter. Also, please click "Accept As Solution" for the best response. Using Windows Task Manager to identify corrupt processes. Go to Troubleshoot - Advanced Option - Startup Repair. It was windows 8 so I’m guessing it’s the windows 10 update. evtx file. The Windows updates should not take this long. Sep 13, 2020 · @TeenyJ . Mar 26, 2020 · Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an . Replace "C" with the letter of your Windows installation drive. Click OK. ***. 1C) and without UEFI. evtx file available via a public folder on OneDrive or similar site. Not to worry I will help you to get a resolution to resolve the issue. Disconnect all USB devices. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off. Use the arrow keys to choose Safe mode with networking in Windows Advanced Options menu appears, and then press ENTER. Jan 12, 2024 · If your computer was working fine before the power outage, you can try using System Restore to revert your system files to a previous point in time. Press F10 to open BIOS Setup. Oct 4, 2019 · If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Then you can check the bootentries. Testing the memory modules. I had the same problem where the Hp loading screen would just keep loading for hours on end without the power button turned on. 10-09-2023 08:24 AM. 2) Press and hold the power button for more than fifteen seconds. Press F10 to Save and Exit. Aug 12, 2017 · 2. I have a new HP laptop I'm stuck on the let's connect you to a network screen it is a Windows 11 home - 8914870. Press Esc repeatedly during startup and then select F9 and the USB stick. Mar 23, 2019 · Press the power button again to turn on your device. Here's a link on using OneDrive: Dec 5, 2016 · Operating System: Microsoft Windows 10 (64-bit) I have recently purchased an HP Omen 15 laptop, and have noticed that the HP support Assistant has not been working. Click Start, type msconfig. Click Continue when the recovery preparation Sep 2, 2016 · Use the arrow keys to highlight the CDROM (uefi) or USB Flash Driver ( uefi ) option, depending on which type of media you created, then hit enter - if prompted to 'Press any key to continue. Perform a Refresh or Reset: Boot from a Windows installation media. This should open a HP Startup Menu. It has been a while since anyone has replied. I'm sending a private message to assist you with the next action. Have tried numerous bootable USB drives and procedures but only can access the Diagnostic screens. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Sorry for the bad news, but this sounds like a disk drive issue -- as that would corrupt the file system preventing the Windows shell from running and providing you a graphical desktop. Sometimes, this can help to clear any temporary glitches that might be preventing your laptop from starting up properly. Now you want to let the laptop boot to the "Automatic Repair" screen. Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely. Turn off the computer and wait five seconds. Feb 21, 2020 · If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Method 9. Release the power button, but continue pressing the Windows + b keys. Insert the USB recovery drive into the USB port on your Surface. However, the combo is now used differently on Windows 11. Solved: Hi, I am stuck at the start-up screen with HP logo and spinning dots. Click the + symbol to expand that entry and click on Order Media for details. For the last week it has been unusable, stuck in an Automatic Repair Loop. 10. Next, you should see the Advanced Recovery Option. F10 BIOS Setup. Jan 15, 2024 · Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. If you can see the display on the external monitor, then the issue might be with the laptop's display or graphics drivers. Method 8. when i turn my computer on it will start to load, it then gets stuck on the welcome screen. 3) Press the Function key for testing the hard drive (usually F2) and let it run. ct bu hk de ph nt fw px fx ce